Conclusion & Thank You

I would like to thank the Pima County Public Library and Jen Maney for responding to my email and answering my questions the best they could. Under better circumstances I wish I could have made it to the Woods Library to try and engage, but I am pleased that their website is fully functional with lots of neat services. I value the effort of all involved in bringing some unique knowledge on their use of technology.

Thank you!

PCPL’s Overall Use of Technology

As an avid user of this library system I appreciate that it is easy-to-use and kept up-to-date with daily library events. After this assignment I was let down by the email response I received. However, I am glad I received a response from someone willing to answer most of my questions. It was interesting to see what they use for their catalog system and computer security; and very interesting that they were in the process of updating. It was also nice to know that there is knowledgeable staff and IT at the ready for any computer issues.

Pima County Public Library (PCPL) Website

Since I was unable to visit the Woods Memorial library I have provided some information on what Pima County Public Library’s (PCPL) overall website has to offer to its patrons. PCPL’s website is so functional that I, personally, use it almost daily. I like to keep up-to-date on new releases and what they order. They offer a variety of online services and assistive technologies as well as an extensive catalog and plenty of resources for city services and groups that they offer at many of their locations.

Here is the clickable url to PCPL’s website: http://www.library.pima.gov/

Woods Memorial Library is (sort of) active on Twitter.

PCPL has 5 different blogs to check out with reviews and tips written by library staff.

They provide many online services including: Overdrive and One Click Reading for eBooks and audiobooks and Freading for eBooks.

Zinio lets you read popular magazines for free.

You can learn about their free computer classes offered at most PCPL locations.

Learn a language.

Search through select magazine, journal or article databases.

Get Tutoring and studying help.

You can read the Arizona Daily Star (local newspaper) for free!

PCPL members can pay their late fees and donate online with Smartpay.

They also offer a Books by Mail service and a Bookmobile.

Their Acceptable Use Policy can be read here and can be found in their computer information section on their website.

You can use your library card for each of these services.

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Answers To My Questions

I received a response from Jen Maney- Manager at the Communications and Systems Office:

See Post #2. See Post #3. These are the answers from that list.

What types of technology are available to patrons and staff? (Computers, e-readers, portable devices, etc.)

Public: public computers, multifunction fax/copier/printers, wireless
Staff: computers, tablets, eReaders, multifunction fax/copier/printers

How many computers are available at Woods Memorial Library?  How many are used by the staff?*

I found that there are 27 computers at Woods Memorial Library available to patrons and 5 available to people who need them for job help. They have a one and two hour time limit, respectively.

Information found here: http://www.library.pima.gov/using-your-library/equipment/computers.php

What are the different types of software the library uses?

Typical installations include: Windows 7, MS Office 2010, Millennium
Some staff have specialized software – Adobe CS6

How are the computers networked?

Pima County IT maintains the network.

What type of internet connection is available to patrons?

Not sure what you mean here. We have high-speed connections at all branches plus wireless.

What service provider do you use?

I believe it’s Cox.

Cox Communications is a local internet service provider in Tucson.

What type of security measures are taken on the internet (virus protection) as well as the library’s physical technology equipment?

We use Sophos and the public PCs also have DeepFreeze.

Links to Sophos & DeepFreeze.

What type of web portal does the library use? Who maintains it?

Currently our website is using an in-house CMS and flat files. We are moving to BiblioCMS and Core as we speak. The Communications & Systems Office in the Library maintains the website, catalog interface, and staff intranet.

How does the library maintain and repair their technology? Is there someone on staff who can fix a general problem if it arises? Do the librarians have basic training on troubleshooting?

We rely on Pima County IT for all maintenance. All staff who work the floor do basic troubleshooting. We also have computer monitors to help at most branches.

What would you say is the library’s annual proportion of spending for technology resources?

I do not know.

What do you offer for assistive technology?

Yes, we have assistive technology stations: http://www.library.pima.gov/using-your-library/disability/assistive.php

Is there a new piece of technology the library wishes to acquire?

Nothing has been planned for this fiscal year that I am aware of.

Do you offer a unique service at this library or in this county in general that others don’t?

We are the only public library system in our county, so many of our services are unique!

* A question I’ve added after the fact.

In green is my own information.

My List of Questions

See Post #2I sent them a list of general topics- questions that I would have changed or added to in actual conversation.

What types of technology are available to patrons and staff? (Computers, e-readers, portable devices, etc.)

Is there any equipment that needs to be signed out for temporary use?

How many computers are available at Woods Memorial Library? How many are used by the staff?*

What are the different types of software the library uses?

Does the library use a cloud service?

How are the computers networked?

What type of internet connection is available to patrons?

What service provider do you use?

What type of security measures are taken on the internet (virus protection) as well as the library’s physical technology equipment?

What type of web portal does the library use? Who maintains it?

Who (if anyone) from the Woods Memorial Library helps maintain the Pima County Public Library’s website? (The calendar of events that are specific to each library.)

How does the library maintain and repair their technology? Is there someone on staff who can fix a general problem if it arises? Do the librarians have basic training on troubleshooting?

What would you say is the library’s annual proportion of spending for technology resources?

What do you offer for assistive technology?

Is there a new piece of technology the library wishes to acquire?

Do you offer a unique service at this library or in this county in general that others don’t?

* A question I’ve added after the fact.

The Appointment That Never Was…

Unfortunately, I was never able to visit Woods Memorial Library because of a series of unfortunate events. I did, however, intend to meet with a librarian, take lots of nice pictures, and meet the staff.

I sent an email via their library website contact form. I received a response, but unfortunately the response I was given was just the answers to the list of questions I had provided, rather than an appointed time for a meeting.

I used the list provided by the instructor for this assignment as a base for my list of questions and I used class topics as a reference to form more detailed questions.

Introduction to Woods Memorial Library

I chose Woods Memorial Library located in Tucson, Arizona. They are just one out of 27 branches in The Pima County Public Library (PCPL) system. Each library is unique in its own way. Some are older than others and some have been updated inside and out over the years. You can visit their website home page here to see their scheduled events.

My purpose for visiting this library is to find out what types of technology they use and provide for their patrons- including any assistive technology, equipment, and software.